Refund policy

Returns & Exchanges Policy

We want you to love what you ordered! If something isn't quite right, we’re here to help.

The Basics

  • 30-Day Window: You have 30 days from the date of purchase (or delivery) to initiate a return.

  • Proof of Purchase: To process your return, we require a receipt, gift receipt, or order number. Without one of these, we unfortunately cannot verify the transaction or issue a refund.

  • Item Condition: Items must be returned in their original condition—unworn, unwashed, and with all original tags and packaging intact.

How to Start a Return

  1. Locate your info: Grab your order number (found in your confirmation email) or your physical receipt.

  2. Contact us: Email us at hello@cococollectiveshop.com 

  3. Ship it back: Once approved, mail your item to:

    135 Aspen Drive Beaver, PA 15009

     

Damaged or Incorrect Items

If we messed up or the item arrived broken, please let us know within 48 hours of delivery. We’ll make it right at no cost to you.

Need more help?

Questions? Reach out to us at hello@cococollectiveshop.com